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Clinical Trial Patient Support Solutions Tailored To Your Study’s Needs

Nurse Call Center Dedicated to Global Clinical Trials

Serva Health offers the only nurse call center dedicated to global clinical trial patient support and retention. Our virtual model enables flexibility, technology, and compliance capabilities to support the most complex studies, including those requiring bilingual speakers. We are specialists in solutions engineering, where we seamlessly develop and integrate operational processes and technology for outstanding results.

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Nurse Call Center
Clinical Study Services

Patient Pre-Screening And Referring

Serva Health is an expert at crafting pre-screening questionnaires and FAQs used by our call center and study websites. Our nurses take potential patients and caregivers through the screener and enter all data into our platform or yours. Those who successfully prequalify are referred to investigative sites.

Our nurses also conduct a secondary screening of those potential patients who pass a preliminary pre-screener or are supplied through a database.
Complex Referral Management And Support

Study protocols continue to get more complex, requiring more involvement from patients. Serva Health reduces that burden on patients by scheduling and guiding patients for any additional activities such as lab tests or genetic tests. This service is especially important for studies of rare diseases in which each patient is crucial.

Medical Records Retrieval

Serva Health has developed a program in which patients’ existing medical records can be obtained efficiently and securely in order to more thoroughly pre-screen the patient and send through to sites only the most eligible candidates. Our nurses are experts at getting through to HCPs to obtain medical records.

These records can be reviewed by our nurses for study eligibility or immediately provided to the appropriate investigative site.

Medical Records / Chart Review
Our nurses can review the medical records of patients as part of the pre-screening process to determine which patients may pre-qualify for a study. The result is reduced site burden significantly, accelerated recruitment and improved ROI.
Pre-Referral Test And Lab Scheduling

Serva Health’s nurses make study qualification and participation easier for patients by guiding them through pre-screening testing prior to referral to sites. This includes scheduling tests, providing transportation, and follow-up to ensure that they complete the process.

Site Support And Patient Follow-Up

Who better to conduct site support than nurses? Our nurses get through to investigative sites’ medical personnel to assist them and obtain patient progress data. In addition, Serva Health has specialized technology that ensures that sites follow-up with referred patients promptly.

End-to-End Patient Tracking

Our nurses work with sites to utilize our ServaCore™ technology platform to track and report every patient’s progress through each stage of study participation.

Targeted HCP Outreach

Physicians outside your investigator network have qualified patients who can participate in your study. Serva Health has a unique process to engage and inform these HCPs by utilizing our nurses and other communication channels. Our platform enables HCPs to immediately contact and refer their patients.

Virtual And Observational Study Support

Our nurses and ServaCore™ platform can fully support virtual and real world, late phase observational studies end-to-end.

Retention And Compliance Programs

Our nurses are part of essential study retention programs that include appointment, dosing and diary reminders, appointment scheduling, milestone messages and messages of encouragement, as well as lost-to-follow-up programs.

Patient-Focused Nurses Drive
Efficient Enrollment and Retention

US-Based, GCP-Trained Nurses for Global Patient-Centered Clinical Trials

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Study Awareness

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<span data-buffer="">Study Enrollment

<span data-metadata=""><span data-buffer="">Study Completion

Significantly improved return on investment while reducing burdens on patients and investigative sites

Selective Hiring Ensures Passionate Nurses
Who Love This Work

Serva Health’s rigorous and innovative nurse hiring process ensures our call center nurses have:
  • A passion for patients
  • At least 3 years of clinical experience
  • Passed a multi-level evaluation process
  • A true love and aptitude for patients and clinical studies
As a result, our nurses have long tenures with very low turnover.

Built for Purpose Technology: Patient Engagement, Tracking and Reporting Reimagined

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CONTACT US
Call us at 856-644-4498

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